Refund policy

Return Window
We offer a 3-day return policy. You have 3 days from the date you receive your order to request a return.

Eligibility
To qualify for a return, items must be:

  • in the same condition as received

  • unused and unopened

  • in original packaging

  • accompanied by proof of purchase

How to Start a Return
Email us at info@smcms.ca within 3 days of receiving your order.
Returns must be shipped to:

S&M Canadian Medical Supplies
1486 Seagram Avenue
Oakville, ON L6L 1X1, Canada

Once your return is approved, we will send a return shipping label and instructions.
Items sent back without approval will not be accepted.

Damages & Issues

Please inspect your order on delivery and contact us immediately if an item is damaged, defective, or incorrect. We will resolve the issue quickly.

Non-Returnable Items

The following cannot be returned:

  • Perishable goods

  • Custom or personalized items

  • Personal care or hygiene products

  • Hazardous materials or flammable liquids

  • Sale items

  • Gift cards

If unsure, contact us before sending anything back.

Exchanges

If you need a different item, return the original within 3 days. Once approved, you may place a new order for the replacement.

Refund Processing

After we receive and inspect your return, we will notify you of approval/rejection.
If approved, a refund will be issued to your original payment method within 7–10 business days.

If more than 15 business days pass after approval and you have not received your refund, contact us at info@smcms.ca.

If you want, I can also generate:

  • a short footer version

  • a short product-page version

  • an SEO-optimized Returns snippet

  • OR I can insert this directly into your Shopify footer code for you.