Shipping policy

Shipping Policy

At S&M Canadian Medical Supplies, we are committed to delivering your orders quickly and reliably across Ontario, the Greater Toronto Area (GTA), and throughout Canada.

Processing Time

  • Orders are processed within 1–2 business days after payment is received.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Times

  • Standard shipping within Ontario and the GTA: 2–5 business days.

  • Nationwide shipping across Canada: 3–7 business days.

  • Express shipping options are available at checkout for faster delivery.

  • Shipping costs are calculated at checkout based on order weight and delivery address.

Free Shipping

  • We offer free standard shipping on orders over $150 (before taxes) within Canada.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.

Delays

  • While we strive to deliver on time, please note that delays may occur due to courier issues, weather conditions, or high demand.

  • We are not responsible for delays once the package is with the carrier.

Damaged or Missing Items

  • If your order arrives damaged or items are missing, please contact us within 7 days of delivery at [your email/contact form link] so we can resolve the issue quickly.

International Shipping

  • At this time, we only ship within Canada.